One-star food hygiene rating for Haslemere spa hotel after ‘significant number of flies’ found in kitchens

January 10, 2019
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A four-star country house hotel in Haslemere has received a one-star food hygiene rating after inspectors found inadequacies in food handling, cleanliness, the condition of facilities and the management of food safety.

Council environmental health officers carried out an inspection on behalf of the Food Standards Agency (FSA) on July 31, 2018, which revealed the Lythe Hill Hotel Spa in Petworth Road required “major improvement”.

However, the hotel says it has since been taken over by new management and has made a great effort to improve this rating, which it says it expects to have done already.

The report states: “There was an inadequate stock control system for food being prepared on the premises.

“A round of Brie was found on your premises which was past its use-by date (dated use by 23/7/18). The use-by date is the date until which the manufacturer of the food guarantees it is safe to eat.

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“Food sold beyond its use-by date may be of poor quality or unfit. It is an offence to sell or expose for sale food with an expired use-by date.”

The report revealed there were “a significant number of flies in both kitchens” and there was “no soap at the wash hand basin in the main bar”.

A spokesman for the hotel confirmed this week that “there has been an improvement in food stock control” and there is “no longer a fly problem in the kitchens”.

The hotel confirmed that soap has been restocked at the wash hand basin.

The report goes on to outline the areas that required repair work and cleaning, including equipment, work surfaces, the floor and the ceiling.

“The paint to the ceiling in the main kitchen by the wash up area was peeling as you had a water leak. Repair the leak and then remove any loose paint to a sound base and redecorate ensuring the finished surface will prevent the accumulation of dirt and reduce condensation, mould growth and flaking paint,” the report adds.

The building dates back to 1475
(Image: Surrey Live / Darren Pepe)

The hotel said all the damaged areas have been fixed and “a significant amount of maintenance work has been carried out over the last year”.

Lythe Hill’s acting general manager, Matthew Davies, said: “Our ability to deliver a great guest experience at Lythe Hill is a direct result of improvements made in all operational areas of the hotel and restaurant. 

“We recognised that after results published in July 2018, quick action was needed. Since then, under new leadership, we have spent a significant amount of money in the kitchen, as well as repairing the historic Tudor building, which dates back to 1475.

“We are delighted to welcome a new head chef to the Lythe Hill team and look forward to successfully delivering high quality food and service, whilst focusing on exactly what makes Lythe Hill a great place for leisure and spa breaks, alongside a fantastic wedding venue.”

The hotel requested a Food Hygiene Rating Scheme revisit after the inspection in July, which was carried out in December.

Standards are understood to have improved and the new rating will be published in due course.

Article source: https://www.getsurrey.co.uk/news/surrey-news/one-star-food-hygiene-rating-15658030


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