Lyne student ‘frustrated’ after needing 12 hours and five NHS services just for a prescription

January 10, 2019
By

A young woman from Lyne needed 12 hours and five different services to be given a simple prescription for antibiotics.

During her search for treatment, which included a 47-mile round trip to Godalming, her condition deteriorated, at one stage leaving her vomiting while waiting for a call from a doctor.

“It was very frustrating,” said Eleanor Whyte, 20, “I felt like no-one really gave me enough time to figure out what was wrong or gave me the right medication.”

She had started taking antibiotics, prescribed to her while she was still at university, on December 14 but, five days later, was found to be suffering an allergic reaction to the medication and was given new drugs at the walk-in centre in Woking.

Read More

More health service news

However, she said, her condition continued to deteriorate and, on December 22, she phoned 111 and was told to return to the walk-in centre.

After two hours at the walk-in centre, in which time she began to feel faint and nauseous, she was seen by a nurse who told her to go home, call 111 again and ask to speak to a doctor to explain what was happening.

Ms Whyte’s parents then took her home, where she started vomiting, and called 111, only to be told a doctor would call them back. This took another hour, and they were then told to wait for another call while the doctor arranged a GP appointment at the Royal Surrey County Hospital – more than 10 miles away in Guildford.

However, the only available appointment was at 9.20pm, more than 10 hours after she had gone to the walk-in centre in Woking.

Ms Whyte was eventually able to see a GP at the Royal Surrey County Hospital – more than 10 hours after she had first tried to get see a doctor
(Image: Grahame Larter)

Finally, she was given a new prescription but, given the late hour, had to drive on to Godalming to find an open pharmacy.

By the time the Whytes returned home, it was 10.45pm – almost 12 hours after arriving at the walk-in centre at 11am.

Her father, Don Whyte, said: “It was a difficult day. It just seemed wrong that we had to interface with various parts of the NHS just to get a prescription.

“We followed the system. We didn’t go to AE, we tried to do what you’re told to do, but it doesn’t seem to be designed to help you as quickly and efficiently as possible.”

 

He went on to ask what would have happened had his daughter had no access to a car and been unable to pay to travel around the county or park in NHS car parks

“The most important thing is, is it accessible to people who don’t have money to drive around the county and pay the parking fees,” he said.

Ms Whyte is sure she would have “just suffered” and waited for her condition to resolve itself if she had been unable to travel between the various services she had to use.

“That’s what we do at uni,” she said, “because we can’t afford to get around or pay for prescriptions.”

 

A spokesman for North-West Surrey Clinical Commissioning Group, which plans and buys healthcare services for the area covering Chertsey and Woking, said: “We are sorry that this patient experienced these difficulties and distress in getting treatment from local services and would encourage them to contact us so we can fully investigate.

“We acknowledge that navigating different services, particularly when someone needs treatment urgently, can sometimes be confusing and work is underway to address this and make services more joined up.

“For example, NHS 111 can directly book appointments with the urgent treatment centre at St Peter’s Hospital.”

He added that further improvements were planned for spring 2019 and more than 400 extra GP appointments were now available each week in the area, along with virtual consultations.

Article source: https://www.getsurrey.co.uk/news/surrey-news/lyne-student-frustrated-after-needing-15645282


Famous Words of Inspiration...

Tags:

Leave a Reply

Your email address will not be published. Required fields are marked *